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Monday, 11 March, 2024
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Services of the Public Service Hall Become Even More Accessible

Continuing its commitment to enhancing the accessibility of state services, the Public Service Hall is embracing digital transformation initiatives.

The introduction of a self-service space at the Central Public Service Hall in Tbilisi, currently in its pilot phase, aims to streamline the service delivery process for users. Citizens now have the convenience of independently accessing a range of services through digital channels, without the need for direct assistance from Public Service Hall staff. This initiative promises to expedite service provision and enhance overall user experience.

Throughout the pilot phase, careful attention will be given to soliciting and incorporating customer feedback, ensuring that the final iteration of the self-service space aligns closely with user needs and preferences. Minister of Justice, Rati Bregadze, personally observed the service provision process at the self-service space, underscoring the Ministry's commitment to delivering efficient and user-centric services.

Improving the accessibility of state services remains a top priority for the Ministry of Justice. With 118 Public Service Halls strategically located across the country, citizens can access fast and high-quality services with ease. Additionally, plans are underway to establish branches in all municipalities by the year's end. The innovative Mobile Public Service Hall project further extends service reach, bringing essential services to remote villages nestled in Georgia's high-mountainous regions, covering all ten administrative divisions of the country.

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According to the Strasbourg Court, Publicly Made Insulting, Obscene, and Degrading Statements Fall Outside the Scope of Freedom of Expression

The European Court of Human Rights in Strasbourg upheld the position of the Ministry of Justice in the case of Miladze v. Georgia, confirming that publicly made insulting, obscene, and degrading statements directed at public officials are not protected under the right to freedom of expression.

The case concerned a video published on the social media platform TikTok in 2022, in which the applicant, civil activist Irakli Miladze, used obscene and insulting language toward the Mayor of Tbilisi, City Hall employees, and police officers. As a result, the national courts imposed a fine of 500 GEL, the minimum penalty provided for by law.

The Strasbourg Court unanimously held that the applicant’s statements did not amount to political criticism or the expression of views on a matter of public interest. According to the Court’s assessment, the language used was intended primarily to humiliate and insult public officials.

The Court also agreed with the reasoning of the national courts, noting that they had properly distinguished between harsh political criticism, which is protected in a democratic society, and personal insults, which are not. The judgment further emphasized that the sanction imposed on the applicant was minimal and proportionate, as he received only the lowest fine available under the law.

Today’s ruling by the Strasbourg Court reaffirmed an important principle: freedom of expression is one of the fundamental values of a democratic society and protects even strong and offensive criticism; however, it does not extend to humiliating or personally insulting statements directed at others, including public officials and civil servants.

The judgment further underscores that the state is entitled to protect political officials and public servants from unjustified verbal abuse and insults, ensuring that they are able to perform their duties in an environment free from attacks that undermine their dignity.

The Court’s assessment once again highlights the fundamental importance of freedom of expression, while clearly establishing that the exercise of this right — particularly on the internet and social media platforms — must not infringe upon the dignity and rights of others.