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Wednesday, 13 April, 2022
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Public Service Development Strategy for 2022-2025 Has Been Approved

Within the framework of the ongoing public administration reform in the country, for the first time in Georgia, a unified strategy for the development of public services was created and approved by the government.

As a result of the reform, the provision of public services will become even easier and more accessible to customers.

The goal of the public service development strategy is to introduce new standards for the creation, delivery, quality assurance and evaluation of customer-oriented services.

The agency responsible for developing the standard for simplified delivery of services is the LEPL State Services Development Agency of the Ministry of Justice. This component of the reform is supported by the United Nations Development Program (UNDP).

The service development strategy was developed with the involvement of the agency and local and international experts. Five guidelines and training modules provided by the strategy have been prepared and, to date, up to 500 representatives of public service providers have been trained.

In addition, the concept of public service quality index (as well as indicators and evaluation matrix) and the methodology for calculating the index were developed. It is also planned to create a service index portal.

After the approval of the strategy by the government, the introduction of unified approaches in practice will increase the quality of public services in Georgia.

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According to the Strasbourg Court, Publicly Made Insulting, Obscene, and Degrading Statements Fall Outside the Scope of Freedom of Expression

The European Court of Human Rights in Strasbourg upheld the position of the Ministry of Justice in the case of Miladze v. Georgia, confirming that publicly made insulting, obscene, and degrading statements directed at public officials are not protected under the right to freedom of expression.

The case concerned a video published on the social media platform TikTok in 2022, in which the applicant, civil activist Irakli Miladze, used obscene and insulting language toward the Mayor of Tbilisi, City Hall employees, and police officers. As a result, the national courts imposed a fine of 500 GEL, the minimum penalty provided for by law.

The Strasbourg Court unanimously held that the applicant’s statements did not amount to political criticism or the expression of views on a matter of public interest. According to the Court’s assessment, the language used was intended primarily to humiliate and insult public officials.

The Court also agreed with the reasoning of the national courts, noting that they had properly distinguished between harsh political criticism, which is protected in a democratic society, and personal insults, which are not. The judgment further emphasized that the sanction imposed on the applicant was minimal and proportionate, as he received only the lowest fine available under the law.

Today’s ruling by the Strasbourg Court reaffirmed an important principle: freedom of expression is one of the fundamental values of a democratic society and protects even strong and offensive criticism; however, it does not extend to humiliating or personally insulting statements directed at others, including public officials and civil servants.

The judgment further underscores that the state is entitled to protect political officials and public servants from unjustified verbal abuse and insults, ensuring that they are able to perform their duties in an environment free from attacks that undermine their dignity.

The Court’s assessment once again highlights the fundamental importance of freedom of expression, while clearly establishing that the exercise of this right — particularly on the internet and social media platforms — must not infringe upon the dignity and rights of others.