Continuing its commitment to enhancing the accessibility of state services, the Public Service Hall is embracing digital transformation initiatives.

The introduction of a self-service space at the Central Public Service Hall in Tbilisi, currently in its pilot phase, aims to streamline the service delivery process for users. Citizens now have the convenience of independently accessing a range of services through digital channels, without the need for direct assistance from Public Service Hall staff. This initiative promises to expedite service provision and enhance overall user experience.

Throughout the pilot phase, careful attention will be given to soliciting and incorporating customer feedback, ensuring that the final iteration of the self-service space aligns closely with user needs and preferences. Minister of Justice, Rati Bregadze, personally observed the service provision process at the self-service space, underscoring the Ministry's commitment to delivering efficient and user-centric services.

Improving the accessibility of state services remains a top priority for the Ministry of Justice. With 118 Public Service Halls strategically located across the country, citizens can access fast and high-quality services with ease. Additionally, plans are underway to establish branches in all municipalities by the year's end. The innovative Mobile Public Service Hall project further extends service reach, bringing essential services to remote villages nestled in Georgia's high-mountainous regions, covering all ten administrative divisions of the country.