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Paata Salia Presents Georgia’s Citizen-Centered Public Service Model at the UN Forum
Minister of Justice Paata Salia presented Georgia’s citizen-centered public service delivery model and ongoing digital transformation efforts at the UN Public Service Forum in Tbilisi.
The Forum continues in a roundtable format, where the Minister of Justice engaged with delegates and responded to their questions. He highlighted the development of both physical and digital infrastructure that ensures universal access to public services across the country.
In particular, it was noted that 127 citizen-oriented Public Service Halls operate nationwide, providing access to both public and private services. In addition, 20 mobile Public Service Halls serve 90 villages, helping to overcome geographical barriers. Public service facilities have also been established within penitentiary institutions to ensure access for all citizens. The needs of ethnic minorities are taken into account in service delivery.
More than 400 public and private services are available online through the unified electronic portal MY.GOV.GE. The “smart contract” system is also in place, enabling remote registration of private property. These digital innovations are further supported by Georgia’s Digital Governance Strategy for 2025–2030.
“We will continue to innovate, expand, and improve our services so that public services remain accessible, efficient, and citizen-centric,” said Paata Salia.
Held on June 23–25 in Tbilisi, the UN Public Service Forum brings together global leaders and international experts to discuss citizen-centered and innovative approaches to public service delivery.
The high-level event represents international recognition of Georgia’s ongoing reforms aimed at building accessible and efficient public services.