Within the framework of the ongoing public administration reform in the country, for the first time in Georgia, a unified strategy for the development of public services was created and approved by the government.

As a result of the reform, the provision of public services will become even easier and more accessible to customers.

The goal of the public service development strategy is to introduce new standards for the creation, delivery, quality assurance and evaluation of customer-oriented services.

The agency responsible for developing the standard for simplified delivery of services is the LEPL State Services Development Agency of the Ministry of Justice. This component of the reform is supported by the United Nations Development Program (UNDP).

The service development strategy was developed with the involvement of the agency and local and international experts. Five guidelines and training modules provided by the strategy have been prepared and, to date, up to 500 representatives of public service providers have been trained.

In addition, the concept of public service quality index (as well as indicators and evaluation matrix) and the methodology for calculating the index were developed. It is also planned to create a service index portal.

After the approval of the strategy by the government, the introduction of unified approaches in practice will increase the quality of public services in Georgia.