The results of the Forum were summarized by the Minister of Justice of Georgia, Paata Salia, and the UN Under-Secretary-General for Economic and Social Affairs, Li Junhua.

“Over the past few days, we have discussed the core issues shaping modern public governance and defining its future. These include digital transformation, innovation, transparency, inclusiveness, and improved access to public services. Sharing experiences in these areas will contribute to the sustainable development of public services,” said Paata Salia.

The Minister of Justice thanked participants for their contributions to the success of the event and noted that hosting the UN High-Level Public Service Forum in Tbilisi represents international recognition of the reforms Georgia has successfully implemented over the years.

The Forum concluded with an award ceremony recognizing the best innovative projects aimed at improving access to public services.

The awards were presented by the Minister of Justice of Georgia, Paata Salia, and the UN Under-Secretary-General for Economic and Social Affairs, Li Junhua. In total, 12 winning projects were selected across four categories from among 700 innovative projects submitted by participants from 62 countries.

The UN Public Service Forum was held in Georgia for the first time, organized by the Ministry of Justice.

During the three-day event, global leaders and international experts discussed key challenges and innovations in modern public service delivery

Minister of Justice Paata Salia presented Georgia’s citizen-centered public service delivery model and ongoing digital transformation efforts at the UN Public Service Forum in Tbilisi.

The Forum continues in a roundtable format, where the Minister of Justice engaged with delegates and responded to their questions. He highlighted the development of both physical and digital infrastructure that ensures universal access to public services across the country.

In particular, it was noted that 127 citizen-oriented Public Service Halls operate nationwide, providing access to both public and private services. In addition, 20 mobile Public Service Halls serve 90 villages, helping to overcome geographical barriers. Public service facilities have also been established within penitentiary institutions to ensure access for all citizens. The needs of ethnic minorities are taken into account in service delivery.

More than 400 public and private services are available online through the unified electronic portal MY.GOV.GE. The “smart contract” system is also in place, enabling remote registration of private property. These digital innovations are further supported by Georgia’s Digital Governance Strategy for 2025–2030.

“We will continue to innovate, expand, and improve our services so that public services remain accessible, efficient, and citizen-centric,” said Paata Salia.

Held on June 23–25 in Tbilisi, the UN Public Service Forum brings together global leaders and international experts to discuss citizen-centered and innovative approaches to public service delivery.

The high-level event represents international recognition of Georgia’s ongoing reforms aimed at building accessible and efficient public services.

Within the framework of the UN Public Service Forum, United Nations Under-Secretary-General for Economic and Social Affairs Li Junhua visited the Tbilisi Central Public Service Hall.

The high-level guest was introduced to Georgia’s successful public service delivery model, based on the “single window” principle and the Public Service Hall concept, by Deputy Minister of Justice Lana Morgoshia and Chairman of the Public Service Hall Vakhtang Zhvania.

Li Junhua was briefed on Georgia’s digital and innovative initiatives aimed at improving public service delivery, as well as on measures designed to ensure inclusiveness and equal access to services. These include the Mobile Public Service Hall and the Business Assistant program.

It is noteworthy that the Public Service Hall has received a number of prestigious international awards, including the United Nations Public Service Award (UNPSA), in recognition of its outstanding achievements in service delivery.

Minister of Justice Paata Salia held a bilateral meeting with Li Junhua, United Nations Under-Secretary-General for Economic and Social Affairs. The Minister thanked Li Junhua for his support and cooperation in organizing the high-level forum.

Paata Salia noted that Tbilisi has become a global platform for discussing innovations and future directions in public service delivery.

According to the Minister, the theme of this year’s forum — “Transforming Public Institutions: Promoting Innovation, Accountability, Engagement and Inclusivity” — fully reflects the reforms Georgia has implemented in the field of public service delivery. These reforms focus on modernizing public institutions to provide more efficient, inclusive, and citizen-centered services.

As part of the forum, the Minister also held bilateral meetings with representatives of other participating countries.

At the conclusion of the meetings, Paata Salia expressed confidence that the partnerships and cooperation established through the forum would create new opportunities for the exchange of knowledge, expertise, and best practices. He emphasized that Georgia is ready to share its unique experience in developing fast, efficient, and accessible public services, including digital and remote service delivery mechanisms.

The Minister also highlighted the Ministry of Justice’s leading role in Georgia’s digital transformation process and underscored the importance of digital governance in strengthening cooperation between the state and citizens, while ensuring faster and more effective service delivery.