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Minister of Justice, Rati Bregadze Discusses Implemented and Ongoing Public Service Reforms with UNDP Resident Representative, Nick Beresford
The Minister of Justice and the Head of UNDP in Georgia discussed the current directions of cooperation and discussed possible areas for deepening relations. Rati Bregadze informed Nick Beresford about the innovations that are being introduced to further improve the availability of services.
The Minister of Justice noted that public service halls and community centers have been opened in 5 districts over the past year - Gardabani, Tskaltubo, Sighnaghi, Kaspi and Chkhorotsku; Construction is underway in 6 more municipalities - Zestaponi, Samtredia, Terjola, Khashuri, Akhmeta and Supsa.
Particular attention was paid to the Mobile Public Service Hall project, which was launched in villages where branches of the Public Service Hall are not yet operational. The Public Service Hall minibus - Mobile Public Service Hall - provides the population with all the services that required a visit to the public service halls and community centers. This service is already available in 7 districts.
Work is already underway on a Digital Public Service Hall project that will allow citizens to access more than 450 Public Service Hall services through a mobile app.
The result of the success of the reforms is that, according to a survey conducted by UNDP and UK aid, services are easily accessible to 96% of citizens, and the service satisfaction rate is 97%.
Rati Bregadze thanked Nick Beresford for UNDP support in creating a unified public service development strategy in Georgia for the first time. The document has already been approved by the Georgian government. The goal of the strategy is to further simplify public services and increase their accessibility.
Rati Bregadze and Nick Beresford also discussed the export of Georgia's innovative projects in the field of public services.
The meeting was held at the Ministry of Justice and was attended by Deputy Ministers of Justice. Tamar Tkeshelashvili and Beka Dzamashvili.
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