The results of the Forum were summarized by the Minister of Justice of Georgia, Paata Salia, and the UN Under-Secretary-General for Economic and Social Affairs, Li Junhua.

“Over the past few days, we have discussed the core issues shaping modern public governance and defining its future. These include digital transformation, innovation, transparency, inclusiveness, and improved access to public services. Sharing experiences in these areas will contribute to the sustainable development of public services,” said Paata Salia.

The Minister of Justice thanked participants for their contributions to the success of the event and noted that hosting the UN High-Level Public Service Forum in Tbilisi represents international recognition of the reforms Georgia has successfully implemented over the years.

The Forum concluded with an award ceremony recognizing the best innovative projects aimed at improving access to public services.

The awards were presented by the Minister of Justice of Georgia, Paata Salia, and the UN Under-Secretary-General for Economic and Social Affairs, Li Junhua. In total, 12 winning projects were selected across four categories from among 700 innovative projects submitted by participants from 62 countries.

The UN Public Service Forum was held in Georgia for the first time, organized by the Ministry of Justice.

During the three-day event, global leaders and international experts discussed key challenges and innovations in modern public service delivery

Minister of Justice Paata Salia presented Georgia’s citizen-centered public service delivery model and ongoing digital transformation efforts at the UN Public Service Forum in Tbilisi.

The Forum continues in a roundtable format, where the Minister of Justice engaged with delegates and responded to their questions. He highlighted the development of both physical and digital infrastructure that ensures universal access to public services across the country.

In particular, it was noted that 127 citizen-oriented Public Service Halls operate nationwide, providing access to both public and private services. In addition, 20 mobile Public Service Halls serve 90 villages, helping to overcome geographical barriers. Public service facilities have also been established within penitentiary institutions to ensure access for all citizens. The needs of ethnic minorities are taken into account in service delivery.

More than 400 public and private services are available online through the unified electronic portal MY.GOV.GE. The “smart contract” system is also in place, enabling remote registration of private property. These digital innovations are further supported by Georgia’s Digital Governance Strategy for 2025–2030.

“We will continue to innovate, expand, and improve our services so that public services remain accessible, efficient, and citizen-centric,” said Paata Salia.

Held on June 23–25 in Tbilisi, the UN Public Service Forum brings together global leaders and international experts to discuss citizen-centered and innovative approaches to public service delivery.

The high-level event represents international recognition of Georgia’s ongoing reforms aimed at building accessible and efficient public services.