Within the framework of the UN Public Service Forum, United Nations Under-Secretary-General for Economic and Social Affairs Li Junhua visited the Tbilisi Central Public Service Hall.

The high-level guest was introduced to Georgia’s successful public service delivery model, based on the “single window” principle and the Public Service Hall concept, by Deputy Minister of Justice Lana Morgoshia and Chairman of the Public Service Hall Vakhtang Zhvania.

Li Junhua was briefed on Georgia’s digital and innovative initiatives aimed at improving public service delivery, as well as on measures designed to ensure inclusiveness and equal access to services. These include the Mobile Public Service Hall and the Business Assistant program.

It is noteworthy that the Public Service Hall has received a number of prestigious international awards, including the United Nations Public Service Award (UNPSA), in recognition of its outstanding achievements in service delivery.

Minister of Justice Paata Salia held a bilateral meeting with Li Junhua, United Nations Under-Secretary-General for Economic and Social Affairs. The Minister thanked Li Junhua for his support and cooperation in organizing the high-level forum.

Paata Salia noted that Tbilisi has become a global platform for discussing innovations and future directions in public service delivery.

According to the Minister, the theme of this year’s forum — “Transforming Public Institutions: Promoting Innovation, Accountability, Engagement and Inclusivity” — fully reflects the reforms Georgia has implemented in the field of public service delivery. These reforms focus on modernizing public institutions to provide more efficient, inclusive, and citizen-centered services.

As part of the forum, the Minister also held bilateral meetings with representatives of other participating countries.

At the conclusion of the meetings, Paata Salia expressed confidence that the partnerships and cooperation established through the forum would create new opportunities for the exchange of knowledge, expertise, and best practices. He emphasized that Georgia is ready to share its unique experience in developing fast, efficient, and accessible public services, including digital and remote service delivery mechanisms.

The Minister also highlighted the Ministry of Justice’s leading role in Georgia’s digital transformation process and underscored the importance of digital governance in strengthening cooperation between the state and citizens, while ensuring faster and more effective service delivery.