Minister of Justice Paata Salia presented Georgia’s citizen-centered public service delivery model and ongoing digital transformation efforts at the UN Public Service Forum in Tbilisi.

The Forum continues in a roundtable format, where the Minister of Justice engaged with delegates and responded to their questions. He highlighted the development of both physical and digital infrastructure that ensures universal access to public services across the country.

In particular, it was noted that 127 citizen-oriented Public Service Halls operate nationwide, providing access to both public and private services. In addition, 20 mobile Public Service Halls serve 90 villages, helping to overcome geographical barriers. Public service facilities have also been established within penitentiary institutions to ensure access for all citizens. The needs of ethnic minorities are taken into account in service delivery.

More than 400 public and private services are available online through the unified electronic portal MY.GOV.GE. The “smart contract” system is also in place, enabling remote registration of private property. These digital innovations are further supported by Georgia’s Digital Governance Strategy for 2025–2030.

“We will continue to innovate, expand, and improve our services so that public services remain accessible, efficient, and citizen-centric,” said Paata Salia.

Held on June 23–25 in Tbilisi, the UN Public Service Forum brings together global leaders and international experts to discuss citizen-centered and innovative approaches to public service delivery.

The high-level event represents international recognition of Georgia’s ongoing reforms aimed at building accessible and efficient public services.

Within the framework of the UN Public Service Forum, United Nations Under-Secretary-General for Economic and Social Affairs Li Junhua visited the Tbilisi Central Public Service Hall.

The high-level guest was introduced to Georgia’s successful public service delivery model, based on the “single window” principle and the Public Service Hall concept, by Deputy Minister of Justice Lana Morgoshia and Chairman of the Public Service Hall Vakhtang Zhvania.

Li Junhua was briefed on Georgia’s digital and innovative initiatives aimed at improving public service delivery, as well as on measures designed to ensure inclusiveness and equal access to services. These include the Mobile Public Service Hall and the Business Assistant program.

It is noteworthy that the Public Service Hall has received a number of prestigious international awards, including the United Nations Public Service Award (UNPSA), in recognition of its outstanding achievements in service delivery.

Minister of Justice Paata Salia held a bilateral meeting with Li Junhua, United Nations Under-Secretary-General for Economic and Social Affairs. The Minister thanked Li Junhua for his support and cooperation in organizing the high-level forum.

Paata Salia noted that Tbilisi has become a global platform for discussing innovations and future directions in public service delivery.

According to the Minister, the theme of this year’s forum — “Transforming Public Institutions: Promoting Innovation, Accountability, Engagement and Inclusivity” — fully reflects the reforms Georgia has implemented in the field of public service delivery. These reforms focus on modernizing public institutions to provide more efficient, inclusive, and citizen-centered services.

As part of the forum, the Minister also held bilateral meetings with representatives of other participating countries.

At the conclusion of the meetings, Paata Salia expressed confidence that the partnerships and cooperation established through the forum would create new opportunities for the exchange of knowledge, expertise, and best practices. He emphasized that Georgia is ready to share its unique experience in developing fast, efficient, and accessible public services, including digital and remote service delivery mechanisms.

The Minister also highlighted the Ministry of Justice’s leading role in Georgia’s digital transformation process and underscored the importance of digital governance in strengthening cooperation between the state and citizens, while ensuring faster and more effective service delivery.

Deputy Minister of Justice Tamar Zodelava participated in the workshop “Digital Public Infrastructure, Digital Identity and Data Security in the Process of Public Service Delivery.”

In her remarks, the Deputy Minister highlighted the importance of innovation and effective governance in strengthening public institutions and improving citizens' quality of life.

According to Tamar Zodelava, digital transformation is no longer limited to the adoption of new technologies. Rather, it is about strengthening governance, enhancing public trust, improving the delivery of public services, and placing citizens at the center of public administration.

Deputy Minister of Justice Giorgi Dgebuadze opened the workshop “Promoting Inclusive Public Administration through Digital Inclusion and Participatory Governance.”

In his address, Giorgi Dgebuadze emphasized that, in line with the UN 2030 Agenda for Sustainable Development, progress is meaningful only when its benefits are accessible to everyone. He noted that the development of digital innovation helps ensure equal access to public services for all members of society and prevents anyone from being left behind in the digital era.

Tbilisi is hosting the UN Public Service Forum for the first time. This year's Forum is held under the theme: “Transforming Public Institutions: Promoting Innovation, Accountability, Engagement and Inclusivity.”

The Deputy Minister of Justice delivered a speech at the thematic session, “Meaningful Participation as a Driver of Public Sector Transformation.” Lana Morgoshia highlighted how public institutions can become more inclusive, transparent, accountable, and people-centered.

She emphasized the importance of digital inclusion and participatory governance, ensuring that all citizens—including rural communities, youth, women, and persons with disabilities—have the opportunity to have their voices heard and reflected in decision-making processes.

The Deputy Minister also stressed that, in the development of public services, citizens should not be seen solely as recipients, but as active participants in shaping and improving those services.

The UN Public Service Forum is being held in Tbilisi, bringing together world leaders and international experts to discuss citizen-centered and innovative approaches to public service delivery.

The UN Public Service Forum continued today with a series of panel discussions and working sessions attended by First Deputy Minister of Justice Beka Dzamashvili and Head of the Government Administration Levan Zhorzholiani.

Discussions focused on key issues, including universal access to public services, government accountability and transparency, effective monitoring systems, and other priorities in public sector governance.

Georgia is hosting the UN Public Service Forum for the first time. Bringing this high-level event to Tbilisi reflects international recognition of the country's successful reforms aimed at developing accessible, efficient, and citizen-centered public services. The forum was officially opened by Prime Minister of Georgia Irakli Kobakhidze, Minister of Justice Paata Salia, and UN Under-Secretary-General for Economic and Social Affairs Li Junhua.

Throughout the forum, participants are exploring a range of pressing topics, including digital transformation, the responsible use of artificial intelligence, data protection, inclusive governance, anti-corruption efforts, stronger citizen engagement, and improved access to public services through panel discussions and thematic working sessions.

The forum will conclude on 25 June with the UN Public Service Awards ceremony.